DirectPhuket.com is operated by AsiaRoom.net
specializes in offering National and International travelers,
the best choice and availability of hotel resorts in and around
the South East Asia and Indochina region. Our competitive
rates are direct wholesale, and we use only the most reputable
wholesalers who are affiliated with the following organizations.
1.
ASTA (American Society
of Travel Agents)
2.
IATA (International Air
Transport Association)
3.
PATA (Pacific Asia Travel
Association)
4.
ATTA (Association of Thai
Travel Agents)
5.
TIC (Travel Industry Council)
6.
TAT (Tourism Authority
of Thailand)
These terms and conditions are also applicable to other prepaid
reservation websites operated by AsiaRoom.net. Guaranteed Lowest
Rate policy
Asia Room Network is proud to bring you this site where we guarantee
the LOWEST RATES on the INTERNET. We work with a variety of
travel wholesalers who buy blocks of hotel rooms at special
discounts to bring you the absolutely lowest rates available.
Rates quoted on our sites are inclusive of all taxes and service
charges and there are no additional booking fees. We offer the
best! If you have reserved a hotel room through Asia Room Network
and then show us that you can find a lower rate for the same
room and dates, in advance through another Internet source,
our agents will investigate, meet it or better it. Send us the
URL which has a better rate to info@AsiaRoom.net
Check In/Out Time
Unless specified otherwise, the check in time is twelve noon
(12:00 PM) and the check out time is twelve noon (12:00 PM)
Payment
You will require a valid credit card to pay for your reservation.
The cardholder must be one of the guests checking-in or must
sign our card authorization form and fax this to us within 24
hours. The transaction will appear as
www.ASIAROOM.net on your credit card statement.
www.ASIAROOM.net
allows you to make secure online purchases. We process billions
of dollars worth of consumer transactions and guarantee that
every transaction you make with a www.ASIAROOM.net
supplier will be 100% safe.
Fraud Policy
Information provided must match valid credit card account records
as provided by the issuing bank. Providing false information
constitutes fraud and will not be tolerated. Fraudulent behavior
will be aggressively prosecuted by www.ASIAROOM.net
to the fullest extent of the law.
Cancellation policy
We do not charge any cancellation fee for rooms that
have not been confirmed. However once your room has been confirmed,
you are subject to the cancellation policies detailed below.
The cancellation policy below applies to all bookings unless
the hotel you have booked with has different terms and conditions
to those stated below. It is in your best interests to be aware
of any cancellation policies that apply and fees that you may
incur as a result of a cancellation. Any policies dictated by
the hotel will always take precedent over the policy stated
here. We will of course inform you clearly and completely if
this is the case with your booking. If you cancel:
+21 - 14 Days before requested arrival
date
There is a 15% administration
charge of your total booking + 300 THB
13 - 7 Days before requested arrival
date
There is a 15% administration
charge of your total booking plus a possible one night
cancellation fee + 300 THB
6 - 3 Days before requested arrival
date
There is a 15% administration
charge of your total booking cost plus a one night cancellation
fee + 300 THB
2 - 0 Days before requested arrival
date
There is a cancellation
fee of your full booking amount.
NOTE: Unless you are informed
otherwise on your confirmation e-mail.
Some hotels have policies that are not the same as the above
table and therefore it is in your interest to pay very careful
attention to any information we pass on to you about this matter
if you think that these policies may apply to your booking
If you do not wish to keep a reservation YOU MUST:
Cancel by sending us an e-mail with the word "CANCEL"
in the subject line and quoting your booking ID if you have
one, or the hotel name and relevant dates.Failure to do so will
result in you being subject to the conditions described above
so it is imperative that you let us know as early as possible.
Extension of stay
Be sure to make your reservation for the full duration of your
stay. If you do need to extend your booking after arrival, you
will need to contact our Reservations office as the hotel will
not offer you these discount prices (Hotel will charge you full
walk-in rates).
Shortening your stay
We would love to be as flexible as we can regarding this issue.
However, as an agent, Asia Room Network has to abide by the
individual hotel policies regarding refunds. Essentially, if
the hotel charges you for the nights you cancelled, we do too.
If the hotel does not charge you, neither do we and we will
refund the amount to you less 10% administration charge. You
must cancel the unwanted room nights with us as well as the
hotel receptionist or you will not receive your refund if applicable.
No Show (Non-use of reservation)
If, for any reason you don’t utilise your reservation and fail
to contact us to cancel it, we do not refund any monies pertaining
to said booking. The reason for this is that as far as the hotel
is concerned the room is booked and they cannot let anyone else
occupy it, in case you arrive. Thus the room is held, un-occupied,
until they are notified otherwise.
Refunds
All credit card refunds will be processed in a timely manner.
The refund process is dependent on your billing cycle with the
credit card company. Once the refund instructions leave our
office it can take anywhere from 10 - 45 working days for the
proceeds to arrive in your account.
