| |
1. How does booking
work?
2. What happens once
my reservation is placed with Asia Room Network?
3. Can I make a reservation
directly through the hotel?
4. What is a Reservation
Reference Number?
5. How long does
it take to confirm my reservations?
6. Why is the hotel
that I selected is not available?
7. When is my booking
complete?
8. What is the reservation
voucher?
9. I've checked with
the hotel and they have no booking under my name. Why?
10. What does it
cost to use your service?
11. When do I need
to pay for my reservation?
12. Why do I prepay
my reservation?
13. Do I need a
credit card to make a hotel reservation?
14. What credit
cards do you accept?
15. Under what Merchant
Name will the entry on my credit card statement show?
16. What are Credit
Card refunds?
17. What is your
cancellation policy?
18. What is the
Hotel Policies for Children?
|
|
|
|
|
Just select your desired hotel from our website, check
on rates and hotel details and select room type hit
the 'Book This Room Type' button and then select your
bed type and input guest information into our booking
system and it will respond to you with the total amount
due for your reservation If acceptable - and you wish
to make your reservation, please input your credit card
information or if your booking more than 7 day before
arrival you can send by fax and hit the 'Complete This
Booking Now' button
Once you've submitted your Booking Request our Customer
Service Agents will immediately attend to your booking
details. For any questions during the booking process
you are also welcome to contact us by, phone, or fax
or email. Our Customer Service Agents are on standby
24x7.
Once availability for your booking request has been
confirmed and your payment has been successfully processed
you will receive your HOTEL VOUCHER by email. In the
event that the hotel is not available we will suggest
an alternative hotel to you.
|
|
|
|
|
Our Customer Service Agents will immediately proceed
with your request and send you a booking summary detailing
the reservation. Normally, within 24 hours, you will
be notified via email with confirmation.
|
|
|
|
|
The Discount rates published by Asia Room Network are
only available through our service. If you reserve directly
with the hotel, you can expect to be quoted significantly
higher rates ("published rate" or "walk-in
rate").
|
|
|
|
|
Once you submitted a booking request our reservation
system will automatically assign a BOOKING ID or Reference
Number to the booking process.
In all email exchanges, please make sure that the BOOKING
ID is included in the subject line of your message.
Our automatic routing system will then file it with
the rest of the information about your booking request.
Similarly, if you should need to contact us, please
state your BOOKING ID.
|
|
|
|
|
The entire process takes about 24 hours on weekdays.
|
|
|
|
|
Despite our comprehensive hotel room inventory there
may be times when your selected hotel may not be available.
This may be due to peak booking periods or specials
events. In this case we will notify you by e-mail and
suggest to you an alternative hotel.
|
|
|
|
|
Your booking is final once we have sent the HOTEL VOUCHER
to the email address provided during your booking process.
The HOTEL VOUCHER will be made out to the guest name
as defined in your booking request and must be presented
upon check-in at the hotel.
|
|
|
|
|
Once your reservation has been processed you will receive
your Hotel Voucher by email. The Hotel Voucher should
be presented to the hotel upon check-in.
|
|
|
|
|
You may find when contacting the hotel directly to
check on your booking, the particular hotel may not
have any record of your booking on file. This is due
to the fact that we primarily operate through allotments
made available to us by hotel room wholesalers. Allotments
may be utilized by our room wholesalers partners at
any time prior to your arrival, not necessarily immediately
once your booking has been processed. If you are in
doubt of the status of your booking do not hesitate
to contact us. Our Customer Service Agents are standing
by 24x7.
|
|
|
|
|
Does not charge you to use our service. The published
discounted rate, listed for each hotel, includes all
applicable hotel service charges and local taxes. This
is the only amount that you pay.
|
|
|
|
|
Though we ask for your credit card details to proceed
with your Booking Request, your credit card will only
be charged once your room reservation is confirmed and
we have emailed your hotel voucher to the email address
provided during your Booking Request. We also do understand
your need for flexibility when it comes to planning
your accommodation details. Please note that our Booking
Conditions provide the maximum flexibility with regard
to amendment or cancellation requests.
|
|
|
|
|
We are simply a travel agent for the hotels available
on our websites. The discounted rates are only available
on a prepayment basis.
|
|
|
|
|
Yes. For your convenience, we offers credit card payment
directly via this web site. You may also submit your
credit details by fax.
|
|
|
|
|
We accept payment by Visa, MasterCard, AMEX.
|
|
|
|
|
The charge will appear as www.ASIAROOM.net on
your credit card statement.
|
|
|
|
|
Please note that refunds will be made in the form of
a credit refund. I.e. we will credit the amount back
to your credit card.
All credit card refunds will be processed in a timely
manner. The refund process is dependent on your billing
cycle with the credit card company. Once the refund
instructions leave our office it can take anywhere from
15-45 working days for the proceeds to show in your
account.
|
|
|
|
|
We do not charge any
cancellation fee for rooms that have not been confirmed.
However once your room has been confirmed, you are subject
to the cancellation policies detailed below. The cancellation
policy below applies to all bookings unless the hotel
you have booked with has different terms and conditions
to those stated below. It is in your best interests
to be aware of any cancellation policies that apply
and fees that you may incur as a result of a cancellation.
Any policies dictated by the hotel will always take
precedent over the policy stated here. We will of course
inform you clearly and completely if this is the case
with your booking. If you cancel:
|
+21 - 14 Days before requested
arrival date
|
There is a 15% administration
charge of your total booking + 300 THB |
|
13 - 7 Days before requested
arrival date
|
There is a 15% administration
charge of your total booking plus a possible one
night cancellation fee + 300 THB |
|
6 - 3 Days before requested arrival
date
|
There is a 15% administration
charge of your total booking cost plus a one night
cancellation fee + 300 THB |
|
2 - 0 Days before requested arrival
date
|
There is a cancellation
fee of your full booking amount. |
NOTE: Unless you are informed
otherwise on your confirmation e-mail.
Some hotels have policies that are not the same as the
above table and therefore it is in your interest to pay
very careful attention to any information we pass on to
you about this matter if you think that these policies
may apply to your booking
If you do not wish to keep a reservation YOU MUST:
Cancel by sending us an e-mail with the word "CANCEL"
in the subject line and quoting your booking ID if you
have one, or the hotel name and relevant dates.Failure
to do so will result in you being subject to the conditions
described above so it is imperative that you let us know
as early as possible.
Extension of stay
Be sure to make your reservation for the full duration
of your stay. If you do need to extend your booking after
arrival, you will need to contact our Reservations office
as the hotel will not offer you these discount prices
(Hotel will charge you full walk-in rates).
Shortening your stay
We would love to be as flexible as we can regarding this
issue. However, as an agent, Asia Room Network has to
abide by the individual hotel policies regarding refunds.
Essentially, if the hotel charges you for the nights you
cancelled, we do too. If the hotel does not charge you,
neither do we and we will refund the amount to you less
10% administration charge. You must cancel the unwanted
room nights with us as well as the hotel receptionist
or you will not receive your refund if applicable.
No Show (Non-use of reservation)
If, for any reason you don’t utilise your reservation
and fail to contact us to cancel it, we do not refund
any monies pertaining to said booking. The reason for
this is that as far as the hotel is concerned the room
is booked and they cannot let anyone else occupy it, in
case you arrive. Thus the room is held, un-occupied, until
they are notified otherwise. |
|
|
|
|
Usually children under 12 years of age stay for free
in their parent's room using the existing bedding. The
age requirement may differ pending on the specific hotel's
policy though. Any child over the age of 12 is considered
an adult by the hotel industry. Normal charges will
apply both for the room and breakfast.
The general policy concerning the charging of room
and breakfast for children traveling together with their
parents or family is as follows.
• Children more than 12 years of age: Any child
this age is considered an adult by the hotel industry.
Normal charges will apply both for the room and the
breakfast.
• The child supplements apply to children between
the ages of 2-12 years (unless a different age range
is specified). They only apply in twin or double rooms.
• Free baby cots for babies are only suitable for
children under 2 years old.
Child supplements will not be available if the child
age is not specified at the time of booking and we will
charge for three adults in a triple room if this information
is not supplied.
The children policy differs from hotel to hotel,
and we will have to follow the hotel's own policy. Our
Client Service will advise the total costs for children
before charging your credit card.
|
